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Returns Policy
PADI Courses
At Essex Scuba, we’re committed to delivering high-quality dive training and excellent customer service. We understand that plans can change, and we’ve created a fair and transparent returns policy to reflect that.
Eligibility for Refunds
You are entitled to a full refund of your PADI course fee, provided that the course has not yet been started.
A course is considered started when any of the following has occurred:
- You have received the unique code granting access to the PADI eLearning platform (regardless of whether you have logged in).
- You have attended any practical training, such as a pool session or in-person class.
Once either of these events has occurred, the course is deemed to have commenced and is no longer eligible for a refund.
How to Request a Refund
If your course has not started and you would like to request a refund, please contact us by email:
Include the following in your request:
- Your full name
- The course name and date (if applicable)
- Proof of purchase
We aim to process eligible refunds within 5–7 business days of confirmation.
Transfers & Deferrals
If you can no longer attend your course but wish to move it to a later date, we’re happy to help. Please get in touch with us before the course start date to discuss your options.
Need Help?
If you have any questions about this policy or your course booking, don’t hesitate to contact us at info.EssexScuba@gmail.com. We’re here to help you take your next step into the underwater world with confidence.